Data Privacy Policy for The Manchester Hotel
Effective Date: 06.01.23


At The Manchester Hotel, we are committed to protecting the privacy and security of the personal information of our guests, employees, and other individuals who interact with our hotel. This Data Privacy Policy outlines how we collect, use, disclose, and protect personal information in compliance with applicable data protection laws. By using our services or providing us with your personal information, you consent to the practices described in this policy.

  1. Information We Collect:

We may collect various types of personal information to provide and improve our services. The types of information we collect may include but are not limited to:

    1.1. Guest Information:

  • Names, addresses, and contact details (email address, telephone numbers)
  • Nationality and passport information
  • Payment card details
  • Stay history and preferences
  • Special requests or needs
  • Feedback, reviews, and survey responses

    1.2. Employee Information:

  • Names, addresses, and contact details
  • Employment history and qualifications
  • Social security or national identification numbers
  • Bank account details for payroll
  • Performance reviews and disciplinary records

    1.3. Website Visitors:

  • IP addresses
  • Cookies and usage data
  • Information provided voluntarily through online forms



2. Use of Personal Information:

We use personal information for the following purposes:

    2.1. Providing Services:

  • Processing reservations, check-ins, and check-outs
  • Managing guest preferences and requests
  • Responding to inquiries and providing customer support
  • Facilitating payment transactions

    2.2. Marketing and Communication:

  • Sending promotional offers, newsletters, and updates (with your consent where required)
  • Conducting surveys and analyzing feedback to enhance our services
  • Communicating important information related to your stay or our services

    2.3. Employment:

  • Managing the recruitment and selection process
  • Administering employee benefits, payroll, and performance evaluations
  • Ensuring compliance with legal obligations and internal policies



3. Disclosure of Personal Information:

We may share personal information with third parties in the following circumstances:

    3.1. Service Providers:

  • We may engage trusted third-party service providers to perform functions on our behalf, such as IT support, payment processing, marketing, and customer service. These providers are obligated to protect personal information and may only use it for the specific purposes we outline.

    3.2. Legal Compliance:

  • We may disclose personal information when required by law, court order, or government authority. We may also share information to enforce our policies or protect our rights, property, or safety.

    3.3. Business Transfers:

  • In the event of a merger, acquisition, or sale of all or a portion of our assets, personal information may be transferred to the acquiring entity, subject to the same privacy safeguards as outlined in this policy.



4. Data Security:

We implement appropriate technical and organizational measures to safeguard personal information against unauthorized access, disclosure, alteration, or destruction. We regularly review and enhance our security practices to ensure the ongoing protection of personal information.

5. Data Retention:

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required or permitted by law. When personal information is no longer needed, we securely delete or anonymize it.

6. Your Rights:

As an individual whose personal information we process, you have certain rights under applicable data protection laws. These rights may include:

  • The right to access and receive a copy of your personal information
  • The right to rectify inaccurate or incomplete information
  • The right to request erasure of your personal information
  • The right to object to or restrict the processing of your personal information
  • The right to withdraw consent (if processing is based on consent)
  • The right to lodge a complaint with a data

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